‘Branding’ can often be seen as a rather dry, restrictive and all embracing term to cover any aspects of a organisation or companies presentation. However, in reality, branding can bring a vitality, energy and vigour to a brand that can go so much further than this perception!
When people think about branding, it conjures up definitions surrounding correct logo usage, clear space allowances, colour pallets, typography styles and fonts to be used, tone of voice, photographic style guidelines, various examples of do’s and don’ts, etc. etc. – but even within the most biblically proportioned set of brand guidelines, you don’t often see a section dealing with ‘Brand Smell’!
Even in the Thomas Cook Signature ‘brand for breakfast’ brand synoptic guidelines I produced for the pioneers of travel holidays some years ago, there was nothing mentioned about brand aroma. Although I did suggest it at the time, that it was something that could be incorporated into their retail outlets – however I might have been just a bit ahead of my time with that suggestion unfortunately!
There are five main traditional human senses; Sight, Hearing, Taste, Smell and Touch, so as it is clearly one of our primary human senses, maybe a bit more thought should be given to it within a branding context?
Smell or aroma is a very powerful, persuasive and evocative sense. To the point where today there are even dedicated aroma retailers! Here you can purchase such things as ‘sensory ambience kits’ for example, to help sell your house!
The ‘Sell-A-House Kit’ features two atomisers of fresh bread aroma and fresh coffee smell, two of the most commonly thought of aromas that can help create an ideal sensory ambience.
However in terms of ‘brand aroma’, has the evocative power of aroma really been harnessed to its full potential, or even really been properly looked at yet?
The retail chain Lush has a distinctive, naturally occurring brand smell or aroma from its fresh, handmade cosmetic products that pervades the streets outside of their stores. So that often before you are even aware of the stores actual physical location, your sense of smell informs you they have a retail outlet in the nearby vicinity. The ‘brand aroma’ of Lush therefore generates a 4D experiential brand awareness of the companies products to a much wide audience of potential customers outside of the confines of their physical stores.
To a similar extent, these principles of aroma extend to many different types of business or organisations such as bakers, florists, restaurants, hotels, hospitals, offices, airports, supermarkets, shopping centres, etc. or even to the more nostalgic aromas that are often associated with bookshops, museums, sweet shops etc.
OK, Lush might be considered a fairly overt example, and you may think that a brand aroma does not really apply to all organisations? How can a brand aroma work in a more traditional office environment? Easy. All built environments have an inherent aroma, be it good or a bad. Just as positive aromas can generate positive reactions, negative aromas can do exactly the opposite!
So controlling or creating these brand aromas is often down to you. The choice of whether or not to have fresh flowers in reception areas, the choice of different natural or man made materials used in furnishings or fittings, having planting as part of the spatial layout of offices, positioning of any catering facilities, right down to the nitty gritty of simple things such as automatically timed air fresheners in WC facilities, choice of cleaning products, hand wash etc. all contribute to a buildings overall aroma.
So maybe it is time to get creative with your brand aromas!
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